Test the handover with the person taking over.
Let the receiving team demonstrate a task and handle an exception.
Rethink / Insights
Perspectives.
AI, customer experience and technology delivery. Find an idea you can use.
6 articles · Delivery · Page 1 of 1
Give every workaround an exit condition.
Define what must be true before a temporary process can end.
Put business dependencies on the delivery plan.
Make the decisions, data and people behind each milestone visible.
Give every technology requirement a real example.
Turn a broad requirement into a realistic, testable example.
Plan the first week of use, not just the launch day.
Plan support and feedback around the first real jobs after launch.
Turn project updates into decisions.
Make the decision, owner and consequence of waiting visible.
Work with Rethink