Decide what AI must hand back to a person.
Define when an AI-assisted workflow must stop and return a decision to an accountable person.
Rethink / Insights
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AI, customer experience and technology delivery. Find an idea you can use.
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Keep customers informed while they wait.
Make waiting, progress and recovery clear to customers.
Separate today's product from tomorrow's roadmap.
Keep delivered capability and future supplier plans distinct.
Give every automation a visible receipt.
A scheduled task needs evidence that the intended result happened, plus a clear route for exceptions.
Make your website answer who it is for.
Help prospective customers recognise whether your service fits their situation before asking them to enquire.
Test the handover with the person taking over.
Let the receiving team demonstrate a task and handle an exception.
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